What Google "Search Plus Your World" Means for Your National Brand's Local Internet Marketing

Friday, January 27, 2012 by Shane Vaughan
Certainly by now you've heard about Google's "Search Plus Your World" initiative to more completely integrate social/personal data in their search results.  You can read the official announcement from Google, made on January 10, here.  Google Plus Logo

The question I hope to answer in this blog is, "What does this mean to the local internet marketing efforts managed or executed by my national brand?"  

SPOILER ALERT:  It doesn't mean that all of your local stores/affiliates/resellers/franchisees should rush out and create a Google+ business page.  

To be fair, it also doesn't mean that your local affiliates shouldn't be engaged in Google+ either.  No, the intention of this blog post is instead to cover the implications this will have on your long-term local internet marketing strategy.  

The major impact this announcement, and the resulting changes to Google's search results, will have on your local internet marketing efforts will be from a local SEO standpoint.  Your first step is to determine if you care about local SEO.  Your knee-jerk reaction will be "Of course I care about local SEO!"  However, if you haven't yet launched co-branded local websites for all of your local stores/affiliates/resellers/franchisees, that should be your first priority.   If this is the case, then you should start with these resources: Assuming you already have these assets in place, then the issue of local SEO should be of significant importance to you - you naturally want traffic (especially free traffic) to these sites.  

The significance of the "Search Plus Your World" announcement is how deeply Google is integrating social search results into the SERP (search engine results page).  It's interesting to think of the progression of the big changes to the SERP: 
  • First, it was just natural search
  • Then, it became natural results plus paid results
  • The last several years have seen the significant rise of local results
  • Now Google is heavily integrating social results

For the time being, this integration is just happening with content primarily from Google+, their proprietary social network, and there has been significant backlash to Google for limiting the data to their own network.  And, the fact is, that this will change.  Google has built their brand and their product on the idea of "relevancy" and regardless of how hard they want to push Google+ as a social network, they will not let that shortsightedness impact their core brand values (at least in the long-term).  

So - what does this mean for your local websites and local internet marketing efforts?  At a basic level it means social will now have play a much more significant role in your efforts.  If it's going to play more significant role in the search results - it will impact clicks/traffic to your local sites - and hence impact revenue.  

If you haven't yet already started integrating social into all of your local marketing efforts, this should be the clear sign that it's time.  Get those Facebook/Twitter/G+ buttons onto your local websites (pointed at either the national brand's presence or the local presence).  Incent your distributed marketers to begin engaging in social, to begin caring about it.  

Ultimately - search engines are how customers find your local businesses - and we are seeing the first signs that social engagement is going to dramatically impact those search results.  It's time to get on this bus before it's too late.  



Prediction #2: CMO’s Demand ROI Reporting on Local Co-op Programs

Thursday, December 22, 2011 by Shane Vaughan
2Co-op advertising programs provide incentive dollars from a national brand to a local outlet for marketing their products.  Historically these programs have funded everything from local golf tournaments to regional mass-media efforts and are seen as a “benefit” to the local outlet.  However, as marketing has become more digital and technologically sophisticated there is now the ability to truly measure the ROI of these expenditures at a granular level as opposed to broad sell-to or sell-through numbers. 

In addition, CMO’s at national brands are now receiving dramatically increased pressure to justify the marketing expenditures coming out of their own organizations.  It’s expected that every dollar spent is associated with a measurable ROI to determine success and ultimately future investments. 

o   57% of marketers named measurement and analysis as one of their top three issues.

o   Marketers said their top two priorities are “turning data into actions” and “attributing success to marketing”*

  • 48% of CMOs feel pressure to deliver ROI on marketing spend (this tied for first with “need to deliver quality sales” when CMOs were asked  to choose  “Top 3 Pressures”) in an Aberdeen study**

These two trends will collide in 2012 – no longer will the CMO or the Board of Directors have the luxury to look at the co-op budget as an expense line-item.  Instead, both marketing and sales will be pushed into using the latest technology at the local level to justify the significant budgets passed down to local outlets. 

 Top 10

Kick off the new marketing year and join us on Tuesday, January 10th to learn how national brands will capitalize on the evolving local marketing landscape. Register for the webcast.

*Mentioned on CMO.com

** Aberdeen Group, Aberdeen Group, Sept 2011 

Prediction #3: Continued Dramatic Increase in Localization of Media Channels

Tuesday, December 20, 2011 by Shane Vaughan
Number 3Localization of media channels, particularly on the digital front, will continue a rapid escalation in 2012.  Search, social and content providers will continue to use geography as a key filter to provide highly relevant information to increasingly digital consumers.


Localization increased dramatically in 2011:

·         Google, which launched a major local search redesign in late 2010, continued this escalation with ongoing changes and testing designed to give locally relevant information more visibility in the search results.  (Catalyst Marketing)

·        
According to the Local Search Association’s State of Local Search” study, 77.1 million mobile subscribers accessed local business content as of January 2011, up an astonishing 34% from a year ago.

·        
Twitter launched Local Trends in over 100 specific geographic locations.

·        
ESPNNewYork.com launched in April 2009, and the five ESPN local sites averaged more than 5.1 million visitors and 31.8 million total minutes per month (ESPN)


National media properties view local information not only as a method to capture relevance and interest by their customers, but also as a mechanism to drive higher CPM’s among their advertisers.  As these media properties continue their shift from traditional to digital revenues, it will be critical that they focus on local as a key growth area. 


Kick off the new marketing year and join us on Tuesday, January 10th to learn how national brands will capitalize on the evolving local marketing landscape. 
Register for the webcast.

Prediction #4: Content Marketing Moves Downstream to Local Businesses

Friday, December 16, 2011 by Shane Vaughan
Number 4Two major 2011 trends collide in 2012:  the adoption of social media by local businesses and the dramatic growth of content marketing at the national level.  Local businesses, now heavily using social media, will be desperate for “what to say” via these channels.  Their national counterparts demonstrated in 2011 that content marketing was a highly effective B2B and B2C marketing approach.  As a result, 2012 will see local businesses rapidly adopting content marketing as a marketing strategy and promote that content strongly via social channels.  
Social media is here to stay*:

- 27% of small businesses are using Facebook for their business
- 18% of small businesses are using LinkedIn for their business 
- 7% of small businesses are using Twitter for their business
- On Facebook alone, 69% of small businesses reported receiving customer recommendations through the site 


The Content Marketing Institute reports key stats from 2011:

- Nine out of 10 national marketers are using content marketing to grow their business
- B2B marketers dedicate approximately 26% of their total budgets to content marketing initiative
- On average, national marketers employ eight different content marketing tactics


As more and more local businesses flock to social media, they will all desperately need to fill those open “post an update” boxes.  Content marketing has demonstrated significant success at the national level, and 2012 will see local marketers demonstrate a similar level of success.   Top 10


Kick off the new marketing year and join us on Tuesday, January 10th to learn how national brands will capitalize on the evolving local marketing landscape. Register for the webcast.

University of Maryland School of Business Study

Prediction #5: National Brands Demand Integrated Local Marketing Analytics

Wednesday, December 14, 2011 by Shane Vaughan
Number 5Local will continue to play an increasingly large role in 2012, and national brands will expect their partners and their vendors to deliver clear marketing analytics, both online and off, that can be rolled-up in a comprehensive view of activity and results. 

A recent study by the CMO Council found the following:

  • Nearly 49 percent of marketers believe localized marketing is essential to business growth and profitability, particularly as it relates to demand generation and sell-through of products and services.
  • Only 36 percent of marketers have a formalized process or system for tracking the impact of national brand advertising on local market development and customer acquisition. Some 61 percent either don’t measure this or have an ad hoc system for tracking national advertising effectiveness.
  • For those who do track the impact of national brand advertising on local business performance, the most common methods include:
    • response to offers or deals (45 percent);
    • awareness and recognition studies (41 percent);
    • lead and prospect flow (37 percent);
    • web site analytics (37 percent);
    • field and channel feedback (31 percent);
    • local inquiries and calls (30 percent) and
    • share of market data (28 percent)
  • Cable and broadcast television, local magazines, and radio reportedly deliver the lowest return on spend, compared to top performers like local events, direct mail or FSIs, local partner or channel web sites, social networks and electronic messaging.

As the role of local grows, and national brands look to their local affiliates (dealers, distributors, VAR’s) to drive demand, the ability to track metrics across all mediums will become critical.  Beyond 2012, we see this trend heavily impacting the way manufacturer co-op programs are set-up, administrated and in many cases the actual dollar volume available to a local outlet. 

Kick off the new marketing year and join us on Tuesday, January 10th to learn how national brands will capitalize on the evolving local marketing landscape. Register for the webcast. 

Prediction #8: SMBs Get on the Call Tracking Bandwagon

Wednesday, December 7, 2011 by Shane Vaughan
Number 8Small and medium-sized businesses (SMBs) have made the realization that their customers are online, and their marketing budgets are shifting, however they have not had the tools or expertise in place to effectively track the true ROI of these activities.  2012 will see local businesses embrace call tracking technology to track the offline responses of both their digital and traditional media expenditures. 

Local Businesses Want Phone Calls: 

  • 65% of businesses rate phone calls as their highest quality lead source.1
  • Most small businesses don’t even have a website. Discover Small Business Watch reports that less than 50% of the small businesses in the US have a website.2  

Making the Phone Ring also Makes the Cash Register Ring:

  • Phone calls convert at 5X the rate of clicks and drive higher revenue value.3
  • 20% of searches carry local intent, increasing to 40% when considering mobile searches.4

In 2012, SMBs will embrace call tracking to effectively track the responses of all of their offline and online marketing activity, bringing them:

  1. The ability to truly understand where their marketing dollars are best spent
  2.  A true understanding of the ability for online activities to drive offline revenue
  3. Increased insight into the effectiveness of their staff answering the phones and their ability to close business


Kick off the new marketing year and join us on Tuesday, January 10th to learn how national brands will capitalize on the evolving local marketing landscape. 
Register for the webcast.

 

BIA/Kelsey & ConStat Local Commerce Monitor Wave XIII Aug 2009Top 10 Local Marketing Predictions

Discover

Marchex

Google/BIA Kelsey

Local Dealer Websites: Kohler

Wednesday, November 30, 2011 by Shane Vaughan
Working in the Local Marketing Automation space, much of our work is not frequently available for the entire population to see as it's very specific to a local market.  As a result, it's always nice to undertake a Local Websites project because they are, by nature, visible to everyone.  

Kohler is a major customer of ours and not long ago we extended their Local Marketingkohler logo
 Automation solution to include local websites for their dealers.  If you visit Kohler's dealer locator here:  http://www.us.kohler.com/wheretobuy/index.jsp any of the sites you are directed to are these local websites.  

These sites come in a couple of flavors.  First, the purely data-driven sites are simply data about the local reseller combined with a straightforward template.  The product here is a simple, easy template that provides key reseller information in a Kohler "wrapper".  Examples of these include:  The second key flavor of site is actually based on the same above template, but is created when a local dealer uses our ad builder software to customize the site template for their own usage.  Examples of these versions include: You'll notice that this second version of site includes much more customized information and, very importantly, a lead-capture option.  

One of the other great things in this program, is that it gives Kohler and their dealers a co-branded web experience to use as their call-to-action in co-op advertising activities.  So, using our co-op marketing software, Kohler resellers can easily customize their site and execute Kohler-approved and co-opped demand generation activities, both online and off, to drive traffic and leads through the site.  Pretty exciting!  

If you're interested in how local websites might be able to help your business, you may want to take a look at our whitepaper:  The Local Web:  The Linchpin to Local Marketing Success.  









Localize to Optimize - A Local Marketing Report

Tuesday, November 8, 2011 by Shane Vaughan
 The CMO Council and several partners recently released a fascinating report titled:  Localize to Optimize.  It's $199 to download the full report, but if your in the Local Marketing or Channel Marketing space, it's really fantastic reading.  From their website, "The study has been focused on helping marketers optimize the delivery of localized marketing support, engaging and acquiring customers on a local level, as well as connecting and resonating with local community interests, icons, prefernces, and hot buttons."  A leadership committe of 20 corporate executives led the effort, with the support of a survey of over 300 local marketers.  
graphic from report

One insight that I found really interesting:  the advent of multi-channel, digital marketing is transforming customer engagement, both globally and locally.  As marketers, we've historically looked at the web as a method for a 1-location business to suddently have a national presence.  However, turned on it's head, it's also a method to give global businesses a local face and pipeling into micro-populations, prospects, and continuity customers.  Balihoo has recently addressed this topic in one of our latest whitepapers, "The Local Web - the Linchpin to Local Marketing Success," which I would recommend if you're interested in this topic at all.  

I won't steal their thunder (and you should buy the full report) but a few of the highlights from the executive summary are fascinating: 
  • 49% of marketers believe localized marketing is essential to business growth
  • Just 30% of marketers have embraced local marketing automation software platforms (if you're one that hasn't, that's what Balihoo does!)
  • The top benefit identified from a local marketing automation software platform is "Greater customer relevance response and return" (67%)  
Naturally, we here at Balihoo couldn't agree more.  As a national brand, it's critical that you capture the power of local marketing (that is happening with or without your knowledge) and turn it into an effective tool that supports your brand, products and local affiliates.  

So - go get the report and learn what the industry leaders think about Local Marketing Automation software.  If you would like to see a local marketing automation platform in action, we would be happy to walk you through the key elements and how they can help your brand be successful at the local level.  You can sign-up for a 1:1 demonstration of our solution here.  

Wal-Mart to localize offers for Facebook fans

Wednesday, October 12, 2011 by Shane Vaughan
Interesting news from Wal-Mart as they are working with Facebook to develop Facebook pages for each of their 3500+ store locations:  http://www.google.com/hostednews/ap/article/ALeqM5g3Oa-VLRwHDElixUykC4iuBR7Lag 

We're obviously a big believer in this local internet marketing approach - by revisioning the message for a local audience, it's more relevant and more likely to convert.  That said, this particular implementation raises a couple of issues for me:  w
walmart logo
1. Why did they choose to first roll something like this out on Facebook instead of their native walmart.com?  While I like the Facebook play here, it's a bit strange that they're choosing to offer a better web experience for their customers on a non-native site.  Shouldn't we fix our own house first?  

2. Facebook is social medium - requiring 1:1 engagement with customers.  Is Wal-Mart prepared to manage this?  Do they really have each of their locations ready to engage with local customers?  More likely than not, this is managed from a central location - which kind of defeats the purpose.  

3.  Is this just another "deals" play?  If Wal-Mart is just planning on using this to push deals into local markets, then this is really non-news.  We have plenty of those options already.  

So - here I am being negative about something I fundamentally believe in - the promise and the value of effective local internet marketing.  I guess it's the skepticism I have that Wal-Mart is not doing this right - or for the right reasons.  Here's hoping I'm completely wrong and this is only the beginning of Wal-Mart rolling out a customized, personalized and effective local marketing strategy.  

On a related note - below is Balihoo's "Local Web Planning Matrix" from our recently released whitepaper focused on the local web.  In this matrix, we define what elements of a local web strategy should be centrally controlled versus controlled by national marketing.  If you're interested in reading the entire whitpaper, you can download it here:  The Local Web:  The Linchpin to Successful Local Marketing

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Google Takes Page From Sunday Newspaper With New ‘Circulars’ Ads

Monday, October 3, 2011 by Shane Vaughan
 I ran across this article on Bloomberg today:  Google Takes Page From Sunday Newspaper With New ‘Circulars’ Ads.  This is an interesting approach for Google as they continue to struggle to figure out local internet marketing for national brands.  

There's really no substantitive information on what exactly that means, but the article can be summed up with this one paragraph, 

"The online-search giant is working with advertisers such as Best Buy Co. and Macy’s Inc. (M) to create Web-based circulars, similar to the ad inserts included in newspapers. The new service will be available starting tomorrow, Mountain View, California-based Google said." 

I think this is interesting for a variety of reasons:  
  1. Google has tried (and mostly failed) to extend their coverage beyond search and it's adjacencies for a long time, especially in traditional media.  Google TV, Google Newspaper, Google Magazine - all basically have failed for the behemoth.  Here comes another shot. 
  2. This is a bit of different approach - replicating the offline experience in online.  It's almost as if Google is looking at Groupon (who they had a failed $6B acquisition of) and trying to replicate their success at connecting online marketing to offline business.  I'm sure the devil will be in the details. 
  3. Ad circulars online are replicating the offline experience.  The question is - is this driven by the consumers' desire for that same experience or is this driven by the large advertisers feeling more comfortable buying media in this manner?  My bet is on the former, which doesn't bode well for the future success of this local internet marketing strategy.  
If you're interested in learning more about Balihoo's perspective on local internet marketing, check out our newest whitepaper:  The Local Web:  The Linchpin to Local Marketing Success. In it, we discuss how national brands can really use the power of the local web to drive revenue at the local level.  

Local Marketing - a Test for National Brands

Thursday, June 23, 2011 by Shane Vaughan
Try this local marketing automation test:  

Pick your favorite search engine, and search for the name of your national brand.  

Assuming you've done a good job at your national marketing efforts, when you look at the real estate on this page, the "good" content about your brand should represent greater than 50% of the links (both paid and natural) on this page.  A job well done!  

Now the fun part - search again for your national brand, but add-in any geographic modifier.   For example, "brand" Los Angeles or "brand" Chicago.  In most cases, you will see your ownership of the real estate on this page drop dramatically.  Additionally, clicking-through to any of the search results will typically give you either: 
  1. Online, discount resellers who represent a small portion of your sales and/or profit.  Or
  2. Local resellers with websites that are very poor and/or promote your competitors products 
It gets worse when you go beyond your brand and into a general category search.  If you are a major manufacturer of Kitchen Cabinets, it's likely that you own that search term at the national level.  However, again, if you add a geographic modifier to the search, odds are that you and your key resellers/distributors are nowhere to be found.  

Interestingly, when you consider the "intent" of the imaginary potential customer executing these searches, you can assume that the searcher that added the geographical modifier was further down the purchase cycle.  They are giving off significant buying signals, but the lack of a local internet marketing strategy is not allowing them to fulfill that demand (that you likely drove with your national marketing efforts).  

My point is this:  Without an effective local marketing strategy, you are driving significant demand at the local level but you don't have the tools in place to capitalize on that demand.  Your national budget that is used to drive demand is incredibly inefficient if you're not covering the local base - the "last-mile" of marketing.  

Local Marketing Automation can help - let us give you a demo of our local marketing automation software to show you how.   Regardless of whether you use Balihoo to fulfill this need or not - it's critical that you first acknowledge the need and then put the tools in place to effectively address it.  





Using Facebook for Local Advertising - Top Tips

Tuesday, April 26, 2011 by Shane Vaughan
As a local business, you're undoubtedly aware that Facebook continues to take the marketing world by storm.  In fact, as of November, 2010, Facebook accounted for 23% of all display advertising sold in the U.S - WOW!  Facebook

While there are varied marketing opportunities available on Facebook, I want to focus this particular post on display advertising - the ability to create and place ads within Facebook.  

The first question to ask yourself is, "should I be advertising on Facebook at all?"  In most cases, if you have the need to reach directly to consumers in defined geographic market, the answer is probably yes.  There are many options to consider with your local internet marketing plan, but in general Facebook is a great option.  We manage local internet marketing for many businesses and have seen great success recently with Facebook display ads.  In particular, we've seen some great success in the dental implant marketing space helping local doctors get their message across via Facebook.  

This post isn't meant to be a comprehensive guide to advertising on Facebook, but I wanted to pass along some simple "nuggets of wisdom" for those local businesses who are incorporating Facebook display ads into their local internet marketing strategy: 
  • Facebook offers both Cost-Per-Click (CPC) and Cost-Per-Thousand (CPM) advertising options.  If you have significant time to dedicate, and are spending a significant amount of money, CPM can often deliver lower-cost results.  However, for lower budgets or a lower time investment, the CPC model requires a smaller time investment and can be much easier. 
  • Create at least 5-10 ads.  Facebook users are a fickle bunch, and you're never sure exactly what's going to encourage them to click on your ad.  Create multiple ad versions and see what drives the clicks, the results will often surprise you. 
  • When developing your target, err on the side of "too targeted" and expand your target based on results. 
  • Change your ads frequently.  Track your click-through-rate (CTR) and when you see an ad drop to about half of it's original CTR, pause it and create another.  After a few months, you can reactivate the old ad and often will see the CTR increase back to it's previous level. 
  • When creative your ads, use interesting images (ie not your logo).  People like to see people, animals and the unexpected so give them a reason to click on your ad. 
  • Copy is important and should be weighed just as heavily as the image.  Say something interesting - ask a question - make an offer - give them a reason to click. 
  • When setting-up your budget, you can choose daily or lifetime.  I prefer to set a lifetime budget, then set a daily budget limit - it helps me get the amount of data I need on a regular basis to make good decisions.  
  • Track your clicks from Facebook to your website and measure the results.  You can use the Google URL Builder to create an easily-trackable URL.  
Understanding these basics, and tracking the results on a daily basis, will help take you from Facebook "newbie" to "experienced" within a short period of time.  

Local Internet Marketing: Local Search Registration

Friday, April 8, 2011 by Shane Vaughan
 It's undeniable that local search, along with mobile, are "all the rage" in the online marketing community.  While both have held promise for quite some time, it appears that 2011 will be the "breakout" year for one or both.  

Local search in particular is becoming a key driver in local internet marketing.  This is posing significant challenges for national brands who need to enable the local affiliates to successfully marketing and advertise locally.  

So how do you get it done on a broad scale?  

I could write a novel on the details of this process, but there are a few key elements to remember that will save you time, headache and ultimately dollars: 

1. Get your data straight.  Bad data will equal bad registrations - so if you don't have a clean data set for your local affiliates, focus on that before you concern yourself with local search registration.  

2.  Pre-notify your local outlets that this is happening.  They will play a role in the confirmation of the local listings, and it's critical that they know it's coming.  Think of it as a marketing campaign and hit them on multiple levels:  email, dmail and personal contact all should play a role.  

3.  Hire a good partner. If you're looking at any more than 25 or so registrations, this is not something you want to do yourself.  Find a good partner, make sure you know who's going to be doing the activity (automated or personal?  US or offshore?).  

4.  Completely fill-out the profiles.  You're going to be in the data anyway, so make sure you not only have good contact info - but also photos, videos, category elements, brands carried and everything you can think of.  

5.  After registration, pass the login info back to the local affiliates.  Things change, and you don't want to be responsible for ongoing management.  

I hope this helps - let us know if you need a hand!  

Daily Deals (Groupon) and Local Internet Marketing - Should you or Shouldn't You?

Monday, March 14, 2011 by Shane Vaughan
 It's pretty clear at this point that, for better or worse, Daily Deal sites are one of the "next big things" in local internet marketing.  Companies like Groupon and Living Social are certainly leading the pack here, but it was also recently announced that Facebook will get in the mix with a test in a variety of cities.      Groupon logo

As a provider of local marketing automation software, we're asked on a regular basis whether or not this tactic should play a role in an overall local store marketing strategy.  The simple answer here is a resounding yes - you should absolutely consider this approach as an overall compliment to your local advertising plan.  However, this recommendation comes with a series of caveats that could easily push you to decide that it's not the right thing.  In no particular order, these caveats include: 
  • Test, test and test.  Please, whether you're a national brand or a small local business, don't go into the daily deal waters lightly.  Horror stories around these tactics (read one of the more famous one, Posies Cafe, here).   Also note that a recent survey indicated that 55% of small business that have implemented this approach would not do so again.  
  • Understand the financials.  If you've read the Posies Cafe example above, you'll see a clear example of not understanding the financials.  While financial models vary, the most common is a 50% discount with the daily deal provider then keeping 50% of the revenue.  This results in 25% to the local business - understand this and build it into your projections.  
  • Focus on the fringe.  Don't discount your "bread-and-butter".  If you're a coffee shop, don't discount lattes and mocha's - instead discount pastries and whole-bean coffee.  Your goal is to bring the customers in and up-sell and cross-sell them on other items.  
  • If you're the national brand (franchisor, product manufacturer, etc.) - it's your job to provide guidance.  You need to run the tests and give the learnings to your local affiliates ASAP - they're getting sales calls on this NOW and need to understand best practices for their market.  
  • Don't over-estimate return customers.  Daily Deals bill themselves as a great "trial/customer acquisition tool" and they can be just that - but you also have to consider that a significant collection of the customers will be "deal hunters" and are not expected to return.  Don't assume a 75% return rate in your financial analysis or you'll be disappointed.  
  • That said, ensure you have a plan to capture as many customers as possible for the long-term.  Local store marketing is all about driving relationships at the local level.  
  • Set limits and be prepared/staffed.  Most of the daily deal sites allow you to limit the purchases available.  Seriously consider this approach as it limits your exposure.  Also, ensure that you're staffed to meet the demand - an understaffed organization can quickly turn what should be a positive experience into a negative one.  
The overall guidance here is that daily deals have the potential to add significant value to a complete marketing program, but approach them with caution.  Make sure you understand what you're doing and why you're doing it before turning on the spigot.  

Vantage Dental Implant Center

Thursday, December 23, 2010 by Shane Vaughan
One of our dental marketing customers has recently opened a brand-new dental implant center in Denver, CO.  Vantage Dental Implant Center opened in November and has been serving a steady stream of dental implant patients since. Denver dental implants

They held a dental implant educational seminar in November, so we had the chance to meet their doctors and staff first-hand, and I can say I was extremely impressed.  Their doctors include:  Check out their site if you're interested in learning about dental implants.  You can find them at:  

Vantage Dental Implant Center
 
 
1699 S. Colorado Blvd, Suite J, Denver, CO 80222

Seriously, if you're interested in Denver Dental Implants or denture replacement, get in touch with them for a free dental implant consultation ($700 value!).  

Local Internet Marketing - Golf Galaxy Email

Thursday, October 7, 2010 by Shane Vaughan
I've been a golfer on-and-off for 10+ years now, but suddenly this year, I have been bitten badly by the golf bug. I'm playing more than ever, and as a result, I'm starting to think it's time to invest in some nice equipment - I'm officially in the market.

Sifting through my email this morning, I was excited to see the below ad from my local Golf Galaxy store regarding the launch of the new TaylorMade irons:



It's always great when the manufacturer is in town, and I can speak to the reps directly about their product.

I was all set to attend until I got to the very bottom of the email, where the asterisk indicates "In Select Stores" only.

This was so disappointing. I signed up for this email communication in my local Golf Galaxy store. Why isn't this communication coming from my local store? They know where I'm located - and as I said, I'm in the market. I'm certainly not going to go to the store "hoping" that this event is being held in my local store.

This is a huge mistake that many national brands make - I have a relationship with Golf Galaxy, but my relationship is with the local store. I want to hear from them, I want to know what's happening in my town.

I don't mean to pick on Golf Galaxy here - they're a great retail store - but this communication is lacking the "local" touch that engages the customer. Local store marketing is a challenge, but it's the "last-mile" in the marketing communication that engages the customer. Local advertising and local internet marketing needs to be just that - Local.

Co-op Advertising Walkthrough

Monday, September 27, 2010 by Shane Vaughan
In this blog we speak frequently about Local Marketing Automation - the technology and services employed by national brands to enable their distributed marketers to go-to-market locally.    

One of the key sub-sets of this large group is the co-op marketing space.  Co-op marketing is the process whereby a national brands agrees to fund some portion of local marketing efforts employed by their qualified dealers or channel.  

This is not a new concept by any stretch of the imagination - it's something that has been going on for hundreds of years.  In fact, it's this long history that has, like many areas, enabled significant inefficiencies to creep into the process.  While co-op marketing software and channel marketing software certainly exists, it's typically outdated and does not take advantage of web-based technologies that remove significant inefficiencies.  

Balihoo believes that an integrated co-op marketing solution that combines both the creative and the financial components of co-op advertising delivers the most effective solution to this issue.  To understand our thoughts, please take a few minutes and view the co-op advertising flash demo below.  

We would love to hear your thoughts and perspective on this growing issue!



Groupon and Local Marketing

Friday, September 17, 2010 by Shane Vaughan
Are you familiar with Groupon?

If not, here's the short description: Groupon is a deal-a-day website that is localized to individual markets. Each day a new "Groupon" comes out specific to a location. If a certain number of consumers sign up for the deal, then it becomes available to everyone. If the minimum isn't met, no one gets the deal. Groupons are typically very steep discounts on things like food, spa services, etc. Groupon has gained national visibility for both its business model and the impact it can have on small local businesses.

In the last few days there has been quite an online uproar over one small business who has shared its Groupon experience via their blog. You can read the blog post from Posies Cafe here.

In a nutshell, this coffee shop ran a Groupon in their local market (Portland) offering $13 worth of merchandise for $6. Over 1000 were sold, with a 6-month expiration date. The overwhelming response, and lack of planning by Posies, resulted in a very negative impact on its business. They were pretty much running themselves out of business by offering such a significant discount.

This blog post is not intended to be negative toward either Groupon or Posies—I think they're both very good businesses. Instead, I want to call out an issue that we see time and again with businesses running local advertising (both offline and online). That is, a lack of strategic planning.

Couponing in general, and Groupon specifically, are excellent methods to drive trials of your products. However, without the up-front planning and thought, these methods can quickly backfire for any local store marketing strategy.

Key things to think about when considering a couponing strategy are:
  • Can I afford the discount I'm providing? What will be the possible net impact to my business if the coupon is widely accepted/used?
  • Do I have an upsell strategy? In the Posies case, I have to think they would have been much better off offering the Groupon on more of an "ancillary" product, instead of their core product. They could have offered it for a 1 lb bag of coffee beans for instance, in which case they would expect a large majority of the customers that came in for the special to also buy (at full price) coffee and/or food.
  • What is the potential negative impact? While striving to attract new customers, you always have to consider the possibility of negatively impacting current, loyal customers.
  • Does this fit with my long-term strategy?
Overall, it becomes very difficult to assess the value of Groupon (or any coupon) without understanding how it fits in your broad marketing strategy. It's critical that any small business have a long-term plan how they're going to grow their business. It's critical to look at Groupon or any media options as simply a tool to help you achieve your broader goals. In this case, it appears that Posies fell in to the trap that we see all the time—they were "sold" a marketing option instead of them strategically buying what made sense.

Balihoo provides local marketing automation software to national brands that use local outlets to drive demand. However, our marketing software tools are irrelevant without a strong marketing strategy to back them up. Balihoo has a complete service team on the back end that helps local businesses develop this strategy, and this is a key differentiator for us. We go well beyond local marketing software. We actually help local businesses be successful.

Want to know more? Schedule a time with Phil, our sales consultant, and he can show you how to enable your local affiliates to market efficiently, and effectively to best drive demand for your product through strategy development to marketing tools to metrics, and reporting.

Balihoo's Local Marketing Automation Customers

Wednesday, September 8, 2010 by Shane Vaughan
I'm a big fan of Animoto - so when I received their promotional "create a video for free" email, I had to make use of it.  Here's a sampling of Balihoo's Local Marketing Automation customers - all of these companies use some flavor of our local marketing software to enable effective local marketing by their distributed affiliates.  

Create your own video slideshow at animoto.com.


Interested in learning how Balihoo can help with your channel marketing or local store marketing efforts?  Contact us to see a live demo!  

Almost Famous - Balihoo makes Inc. 500 List

Monday, August 30, 2010 by Shane Vaughan
Recently, Balihoo received recognition from Inc. Magazine as one of the top 500 Fastest-Growing private companies in the US (full release here).  

Our local Fox affiliate covered the story here: