May 2012 Webinars

The Reverse Referral in Dental Marketing

Monday, May 10, 2010 by Betsie Richardson
Everyone knows the old adage, You scratch my back; I'll scratch yours. This colloquialism rings true for many of the dental specialists who engage with us in direct-to-consumer local advertising of dental implants. These specialists want to maintain their General Practioner (GP) referrals that have fueled a majority of their business over the years, but they fear advertising will appear to "skirt around" their GPs. What is the solution? I give you the reverse referral.

The reverse referral works such that a specialist begins marketing to the local consumer base through our integrated media plan. They begin drawing new patients from the local market who have not seen a general dentist in years and sometimes decades (typically due to dental phobia). These patients often have several missing teeth or are fully edentulous. They are therefore great candidates for the Nobel Biocare All-on-4 or related procedures. Our specialists then collaborate with GPs to send the patient to their practice for restoration of the fixed prosthetics. Everyone wins.

One such oral surgeon specialist who uses our local advertising platform held a dinner for his top 20 GP referrals to openly announce his advertising efforts and product launch marketing of the All-on-4 procedure. A few months passed when he sent an advertising-driven All-on-4 case to a GP in his building for restoration. This GP had never seen an All-on-4 case and was not well versed on the topic before the surgeon's dinner. This GP has since sent the oral surgeon four patients who accepted treatment for the All-on-4. You scratch my back; I'll scratch yours.

Download our white paper here to learn the three cardinal rules of dental marketing.

(Nobel Biocare taps into our local marketing automation software to provide a co-op advertising solution for their partner clinicians. Using our print ad builder, these clinicians tag their advertisements with their photos, logo and customize the messaging.)

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